Terms of service

These terms apply to every quote, order and agreement between Architechs B.V. (Project Alpha, Dutch Chamber of Commerce 89882105, "we") and the customer. The customer's own terms do not apply unless we accept them in writing.

If a signed agreement, order form or data processing agreement says something different, that document prevails.

We make these terms available before the agreement is concluded. You can save or print this page. On request we'll send them to you as a PDF free of charge.

Project Alpha is an online platform for monitoring, configuring and reporting on solar and storage installations. It includes collecting measurements, alarms, dashboards, reports and AI features. The plan or order form states which features and limits apply.

We develop the platform continuously. We may change features, as long as the core of the agreed service does not materially deteriorate.

By default the platform only reads data. We do not change installation settings, setpoints or dispatch without an explicit, separate instruction from the customer.

The customer decides who gets access and with which role, and is responsible for what happens under its accounts. Credentials are personal and must be kept secret.

If the customer suspects account misuse or a security incident, it reports this immediately to security@alphamonitoring.app.

The customer does not use the platform to:

• break the law or infringe the rights of others;
• collect or process data without consent or a right to do so;
• test or circumvent security without our permission (see our vulnerability disclosure policy);
• overload, scrape or copy the platform;
• upload malware or harmful files.

All data the customer or its installations bring into the platform remains the customer's. The customer grants us a limited right to use that data as far as needed to provide, secure and support the service.

We may use anonymised and aggregated data to improve the service, such as average fault patterns per inverter type. Such data cannot be traced to the customer, an installation or a person.

Where we process personal data for the customer, we do so as processor under a data processing agreement. We do not use customer data to train third-party AI models.

The platform collects data through APIs and portals of manufacturers and other parties, such as SMA. The customer makes sure that it, or the installation owner, has the necessary consent and credentials.

Those integrations are subject to the third party's terms. We are not responsible for the availability, accuracy or completeness of their data. Nor are we responsible for changes to or discontinuation of their API, or for withdrawn consent. We show missing data as missing, not as zero.

AI output, such as assistant answers, diagnoses and values extracted from documents, is indicative and can be wrong. The customer checks it before acting on it.

The platform and its AI features are not intended for safety-critical decisions, for controlling installations or the grid, or for protection settings. A qualified person remains responsible for those.

We do our best to keep the platform continuously available, but do not guarantee uninterrupted or error-free operation unless a separate SLA covers it. Where possible we announce planned maintenance in advance and preferably carry it out outside office hours.

Support is available at support@alphamonitoring.app on working days between 9:00 and 17:00 CET.

Prices are set out in the order form or on the pricing page, excluding VAT. We invoice monthly or annually in advance, as agreed in the order form. Payment is due within 30 days.

We may adjust prices once a year for inflation (Statistics Netherlands consumer price index). We announce any other price increase at least 60 days in advance. The customer may then terminate the agreement as of the effective date.

If the customer does not pay after a reminder, we may suspend the service. We give at least 14 days' warning first.

All rights to the platform, the software, the documentation and our brand remain with us or our licensors. The customer receives a non-exclusive, non-transferable right to use the platform during the term for its own business.

Both parties keep the other's confidential information secret and use it only for the agreement. This continues after the agreement ends.

Our total liability per year is limited to the amount the customer paid us in the twelve months before the event causing the damage.

We are not liable for indirect damage, including lost revenue or production, missed subsidies or feed-in compensation, consequential damage and loss of data the customer could have restored.

These limits do not apply in case of intent or deliberate recklessness by our management.

A claim lapses if the customer does not hold us liable in writing within 12 months after it knew or should have known of the damage.

The agreement has an initial term of twelve months, unless the order form says otherwise. After that it continues indefinitely and either party can terminate it with one month's notice.

Either party may terminate the agreement if the other, after written notice of default with a reasonable period to fix it, fails to meet a material obligation, or goes bankrupt.

In case of serious misuse or an acute security risk, we may block access temporarily with immediate effect. We inform the customer right away.

The customer can ask at any time to switch to another provider or its own infrastructure, or only to export its data. This follows the EU Data Act:

• The notice period for switching is at most two months.
• A transition period of at most 30 days follows. During it we assist with the export and the service keeps working. If that is technically not feasible, we say so within 14 working days and the transition period lasts at most seven months.
• Exportable data: measurements, installation and park configurations, alarms and notifications, uploaded documents, reports, and users and roles. Formats: CSV, JSON and the original files.
• Afterwards the customer can still retrieve its data for at least 30 days. We then delete it completely, unless the law requires us to keep it longer.
• If the customer switches during the initial term, the fees for the rest of that term remain due.
• We charge no switching or data egress fees for export.

We may change these terms. We announce changes at least 30 days in advance. If the customer disagrees with a material change to its disadvantage, it may terminate the agreement as of the effective date.

Dutch law governs these terms and the agreement. Disputes go to the competent court in the district of Gelderland (Netherlands), unless the law says otherwise.