Solutions — O&M and service companies
Your contract pays on availability and response time. Alpha puts monitoring and execution in one system, so every alarm runs to a work order and every clock runs on the contract's terms.
Recognise this
Contracts for standalone sites and portfolios usually guarantee about 95% availability. Your margin hangs on that number.
Welsh Government, 2025-26Contracts set a response time per fault class. The clock starts at the fault, not when someone reads the e-mail.
The guarantee has exclusions, and owners are advised to verify how downtime is attributed. Grid fault or your own: without data, it becomes a discussion.
Welsh Government, 2025-26An IEA-PVPS study hand-analysed 191 maintenance tickets from one Italian plant and concluded that field practice must move away from manual text tickets.
IEA-PVPS T13-23, 2021From problem to solution
01 — The availability guarantee
Alpha calculates availability per inverter and shows it per park against the guarantee in the contract. The SLA board counts down response and repair for each fault, and the compliance report shows what was met on time.
02 — The response clock
An alarm becomes a service request and a service request a work order, with everything already filled in. The SLA clock starts at the first alarm and stops at the repair. Each work order has its own status flow and planning.
03 — Who pays for the downtime
Lost energy is split by cause, in MWh and in euros, and each curtailment is logged with its source and measured share. Downtime you do not answer for is recorded as an exclusion, with a reason and a reference, and leaves the contract figure.
04 — Tickets in free text
Alarms with the same cause become one incident, in four priorities, to assign or to park. Contracts create their own maintenance work orders, and the technician closes with a field report as a PDF.
What you steer on
How it is calculated
The clock starts at the first alarm and the terms come from the contract's SLA tier, not from a spreadsheet afterwards.
Missing data counts as missing, never as zero, so a logger outage does not turn into a fault or a perfect day.
Alpha reads the installation and does not control it. Nothing it does can stop an inverter.
Questions
It can: work orders, the planning board, absence and appointments are part of the product.
Work orders can be exported as a CSV file for AFAS. There is no live link with an accounting system.
No. The technician opens the work order on a phone in the browser and closes it with the field report.
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